Privacy policy

1. Who we are

Withio is operated by Conexum Ltd ("we", "us"), a company registered in England and Wales under company number 17305207. We are the data controller for personal data processed through the Withio app and website.

2. Data we collect

• Account data: email address and authentication identifiers (including Google sign-in details where used).
• Profile data: display name, age, city, bio, interests and profile picture.
• Activity data: events you mark interest in, buddy requests sent or received, subscription tier.
• Technical data: device, browser and IP address, used to keep the service secure and working.

3. How we use it

We process personal data to:

• Create and operate your account (lawful basis: contract).
• Connect you with other users for events you've shown interest in, where you've subscribed to Withio Plus (contract).
• Keep the service safe and prevent abuse (legitimate interest).
• Comply with legal obligations (legal obligation).
• Send service emails. We only send marketing emails with your consent.

4. Sharing

Your profile details (name, photo, age, city, interests) are visible to other Withio Plus members when you express interest in the same event. We never sell your data. We share limited data with service providers who help us run the app (hosting, authentication, payments), and with ticketing partners only via outbound affiliate links that you click — we don't pass your personal data to them.

5. Cookies and tracking

Withio uses only strictly necessary cookies and local storage — to keep you signed in, keep your session secure and remember preferences such as your filters. We do not use analytics, advertising or tracking cookies.

We do not track you across other companies' apps or websites, and we do not use advertising identifiers (such as Apple's IDFA) for tracking. We do not share your data with data brokers or advertising networks.

6. Retention

We keep your account data while your account is active. If you delete your account, we remove your profile and buddies within 30 days, except where we're legally required to retain limited records (e.g. payment receipts).

7. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict or port your data, and to object to processing. To exercise any of these, email hello@withio.co.uk.

8. International transfers

Some service providers may process data outside the UK/EEA. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or Standard Contractual Clauses.

9. Contact

For any privacy question, email hello@withio.co.uk or write to Conexum Ltd, the company that operates Withio.